Dealing with difficult people

The University of Sydney Centre for Continuing Education
Sydney, NSW, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Learn how to recognise and respond to the tactics difficult people use at work, at home and in customer service environments. Learn to maintain your personal power while dealing with aggressive strategies such as bullying, shouting or public put-downs and criticism. Develop appropriate ways to handle chronic complaining and buck-passing, and learn how to respond assertively to sarcasm and rumour-mongering. A great way to increase your confidence. ...''

Elements of this syllabus are subject to change.

Phone:+61 2 9036 4789

School Address/Venue(s):

160 Missenden Road Newtown NSW 2042 Australia

Jobs & Resumes: Sydney
Houses & Roommates: Sydney
Travel Agencies: Sydney

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