Coaching for Performance Acceleration

Excel Thru Learning
Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This program is designed to give managers coaching skills and the opportunity to practice them. This
session will enable managers to become comfortable giving feedback, setting clear performance
expectations and coaching employees who are star performers as well as those that are challenged
performers.
Program Content:
What is a Coach?� �Your Level of Coaching Ability
�How to Motivate People
The Importance of Giving Ongoing Feedback
�Symptoms of Lack of Feedback
�Importance of Feedback
Giving Positive Feedback
�Recognize When Positive Feedback is Necessary
�What to Say When Giving Positive Feedback
�Identify When, Where & How to Give Positive Feedback
Giving Negative/Constructive Feedback
�The Importance of Negative/Constructive Feedback
�How Negative/Constructive Feedback Can Motivate Employees
�What to Say When Giving Constructive Feedback
�Develop a Plan for Improvement With Challenged Performers
Scheduling Regular/Ongoing Feedback Sessions
�The Importance of One-on-One
�Planning This Time to Enhance Your Employee Relationships
�Conducting a One-on-One Meeting
The Purpose of a Performance Review
�What is a Performance Review?
Your Role as a Supervisor/Manager
�Personal Management Cycle
�Characteristics of an Effective Manager During a Review
�Setting the Stage
Pitfalls in the Review Meeting & How to Deal with Employee Reactions
�Typical Pitfalls
Using Effective Listening Skills & Showing Empathy
�Effective Listening
�Showing Empathy
Body Language and How it Affects What You Say
�Actions Speak Louder than Words
Motivating Employees to Action
�Developing a Follow-up Plan ...''

Elements of this syllabus are subject to change.

Phone:905-789-1467

School Address/Venue(s):

Toronto Office
8500 Torbram Rd., Unit 55
L6T 5C6
Canada

Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

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Strategic Planning
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Effective Decision Making
Dealing with Difficult People
Emotional Intelligence

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