Training Course:Dealing with Difficult PeopleSchool/Trainer:Excel Thru Learning
Toronto, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This program enables participants to understand different personality styles and how to effectively
communicate with them. Participants will reduce interpersonal conflict and stress by learning how to deal
with confrontational situations and improve positive thinking.
Program Content:
Introduction
�Objectives
People and Personalities
�Understanding and Working with Different Personalities
�Personality �How Does This Affect How We Work?
�Can you Really Change Others?
Communication and Conflict
�Confrontation - How, When, Where?
�Barriers to Resolution
�Reducing Interpersonal Conflict
�Influencing the Uncooperative
Strategies for Dealing with Negative Moods and Behaviours
�Encouraging Productive Problem Solving
�Lowering Stress to Improve the Situation
�Positive Thinking
�Guiding Principles ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.excelthrulearning.com/
Phone:905-789-1467
School Address/Venue(s):
Toronto Office
8500 Torbram Rd., Unit 55
L6T 5C6
Canada
Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto
Search other schools for Dealing with Difficult People training resources.
Other training courses offered by Excel Thru Learning:
The Art of Networking
Effective Communication
Coaching for Performance Acceleration
Coaching to Win
Giving an Effective Performance Review
Giving Feedback
Strategic Leadership
Strategic Planning
Behavioural Interviewing
Effective Decision Making
Emotional Intelligence
Team Building
Managing/Supervising for Success
Needs Analysis
Training Needs Analysis
Advanced Selling & Negotiation Techniques
Closing Techniques That Work
Cold Calling Techniques
Customer Up-Selling
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