Customer Up-Selling

Excel Thru Learning
Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This program will give a new or experienced salesperson, tools that will help them to up-sell or cross-sell.
Program Content:
Customers Buy from People They Like
�Creating a relationship of trust
�Determining what the customer wants versus what they need and why it makes a difference
Overcoming Objections
�What constitutes an objection
�Why you should introduce the objection first and overcome it
�Be honest and sell more
Closing the Sale and Following up
�Asking for two sales is easier than you think
�How up-selling and cross-selling saves time and money
Maintaining the Relationship
�Why follow-up sales are easier once the customer has experienced success
�Relationships with clients are better when more than one sale is made ...''

Elements of this syllabus are subject to change.

Phone:905-789-1467

School Address/Venue(s):

Toronto Office
8500 Torbram Rd., Unit 55
L6T 5C6
Canada

Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

Search other schools for Customer Up-Selling training resources.

Effective Decision Making
Dealing with Difficult People
Emotional Intelligence
Team Building
Managing/Supervising for Success
Needs Analysis
Training Needs Analysis
Advanced Selling & Negotiation Techniques
Closing Techniques That Work
Cold Calling Techniques
5-Star Customer Service
Handling Challenging Customers
Negotiation Techniques
Attitude
Building Successful Relationships
Change Management
Conflict Resolution
Coping Strategies for Today’s Work Environment
Creating Collaborative Partnerships

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