Training Course:5-Star Customer Service WorkshopSchool/Trainer:Excel Thru Learning
Toronto, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This program teaches you how to provide structured superior customer service. It gives participants the
tools necessary to provide outstanding customer service as well as techniques to handling difficult
customers. It encourages ways to build strong relationships and teaches participants how to manage both
personal and business related stress.
Program Content:
Introduction
�Objectives
�Your Objectives
Core Service
�Workshop �Your Organization’s Core Service
�Workshop �Describe Your Customers
�Workshop �Dreams and Nightmares
Creating a Customer Focused Environment
�Elements of Good Customer Service
�Customer Focused Companies
Tips & Techniques to Good Customer Service
�Keeping a Positive Attitude!
�Five Steps to Effective Customer Service
�How Good is 99.9%?
Conflict Resolution
�Why do Customers Get Upset?
�Calming Upset Customers
�Blocks or Barriers to Conflict Resolution
�Ten Steps to Dealing with an Upset Customer
Stress Management
�Stages of Stress
�Signs of Burnout
�Five Techniques for Preventing Burnout
Effective Communication Techniques
�What Can You Do?
�Your Actions Speak Louder Than Words
�Words Can Make a Difference
�How You Say it
Building Relationships with Customers
�What is a Strong Customer Relationship?
�Shifting Your Focus
Realistic Promises and the Importance of Keeping Them
�Following Up on Your Promise ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.excelthrulearning.com/
Phone:905-789-1467
School Address/Venue(s):
Toronto Office
8500 Torbram Rd., Unit 55
L6T 5C6
Canada
Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto
Search other schools for 5-Star Customer Service training resources.
Other training courses offered by Excel Thru Learning:
Dealing with Difficult People
Emotional Intelligence
Team Building
Managing/Supervising for Success
Needs Analysis
Training Needs Analysis
Advanced Selling & Negotiation Techniques
Closing Techniques That Work
Cold Calling Techniques
Customer Up-Selling
Handling Challenging Customers
Negotiation Techniques
Attitude
Building Successful Relationships
Change Management
Conflict Resolution
Coping Strategies for Today’s Work Environment
Creating Collaborative Partnerships
Creative Problem Solving
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips:
Our combined search function does not only provide you with the training courses and students, but also talent resumes and jobs, or shared apartments nearby for rent. |
|
| 
