Training Course:Handling Challenging CustomersSchool/Trainer:Excel Thru Learning
Toronto, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This program enables participants to accurately assess and manage the customer’s call, communicate
effectively with customers, control the length of the call, as well as reduce job stress. Along with this
participants will be able to provide quality service while maintaining a positive company image.
Program Content:
Handling Challenging Customers
�The Call
�You are the Scapegoat
�You are the Stranger
�Your Calls
�You have a Valuable Role
�What Does the Customer Want?
Ten Steps to Dealing with Difficult Customers
�The Ten Step Program
�Canadian Health Association Stress Test
Dealing with Work Stress
�Coping Strategies for Managing Stress
�How to Gain Happiness
Case Studies
�Six Customer Call Examples
�Response Guidelines ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.excelthrulearning.com/
Phone:905-789-1467
School Address/Venue(s):
Toronto Office
8500 Torbram Rd., Unit 55
L6T 5C6
Canada
Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto
Search other schools for Handling Challenging Customers training resources.
Other training courses offered by Excel Thru Learning:
Emotional Intelligence
Team Building
Managing/Supervising for Success
Needs Analysis
Training Needs Analysis
Advanced Selling & Negotiation Techniques
Closing Techniques That Work
Cold Calling Techniques
Customer Up-Selling
5-Star Customer Service
Negotiation Techniques
Attitude
Building Successful Relationships
Change Management
Conflict Resolution
Coping Strategies for Today’s Work Environment
Creating Collaborative Partnerships
Creative Problem Solving
Effective Presentations
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