Change Management

Excel Thru Learning
Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This program assists participants in understanding their feelings towards change. It will enable them to
examine the stages of change, how to handle the emotional side of change and how to direct the change
process to achieve desired results.
Program Content:
Causes and Responses to Change
�Defining Change
�Causes of Change
�Responses to Change
�Resistance to Change
�Personality and Change
The Change Process
�Change Awareness
�Denial and Justification
�Accepting the Change
�Taking Action
�Moving Forward
�Stress and Change
Getting Over the Fear
�Analyzing Your Attitude
�Pursuit to Happiness
�Attitude �Maintenance Strategy
How to Help Others Accept Change
�The Positive Side of Change
�Leading by Example
�Motivating Others
Goal Setting and Moving Forward
�Taking Charge of Change
�Experiment a Little Every Day
Handout and Case Studies
�The Change Process �A Review
�Hands on Change Management Case Studies ...''

Elements of this syllabus are subject to change.

Phone:905-789-1467

School Address/Venue(s):

Toronto Office
8500 Torbram Rd., Unit 55
L6T 5C6
Canada

Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

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Training Needs Analysis
Advanced Selling & Negotiation Techniques
Closing Techniques That Work
Cold Calling Techniques
Customer Up-Selling
5-Star Customer Service
Handling Challenging Customers
Negotiation Techniques
Attitude
Building Successful Relationships
Conflict Resolution
Coping Strategies for Today’s Work Environment
Creating Collaborative Partnerships
Creative Problem Solving
Effective Presentations
Getting Organized
Harassment in the Workplace
Internal/External Consulting
Interpersonal Relationships

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