Conflict Resolution

Excel Thru Learning
Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This program provides you with both the tools and practice sessions required to handle conflict effectively.
It also offers proven methods for recognizing and resolving conflicts.
Program Content:
Introduction
�Objectives
What is Conflict?
�Types of Conflict
Conflict Management Styles
�Determining Your Conflict Management Style
�How Do I Act in Conflict?
�Conflict Styles: What are You Like?
Causes and Effects of Conflicts
�How Conflict Types & Styles Affect the Resolution Process
�Clarify Critical Issues & the Source(s) of the Conflict
�Contributing Factors to Conflict
The Conflict Resolution Process
�The Five Phases of Conflict Resolution
�Conflict Resolution Worksheet
�Guiding Principles
�The Resolution Meeting
�The Follow-up
The Conflict Resolution Process Summary ...''

Elements of this syllabus are subject to change.

Phone:905-789-1467

School Address/Venue(s):

Toronto Office
8500 Torbram Rd., Unit 55
L6T 5C6
Canada

Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

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Advanced Selling & Negotiation Techniques
Closing Techniques That Work
Cold Calling Techniques
Customer Up-Selling
5-Star Customer Service
Handling Challenging Customers
Negotiation Techniques
Attitude
Building Successful Relationships
Change Management
Coping Strategies for Today’s Work Environment
Creating Collaborative Partnerships
Creative Problem Solving
Effective Presentations
Getting Organized
Harassment in the Workplace
Internal/External Consulting
Interpersonal Relationships
Lane Change

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