Internal/External Consulting

Excel Thru Learning
Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This program teaches participants the skills required for internal/external consulting. They will learn how to
effectively deal with clients from a consulting perspective. Participants will learn techniques that enable
them to build effective relationships and rate high in customer service.
Program Content:
Introduction
�What is an Internal/External Consultant?
�Differences and Similarities Between Internal and External Consulting
Building Client Relationships
�What is the Role of a Consultant?
�Setting Your Goals
�Creating the Desired Result
�Building a Collaborative Relationship
�Building Relationships with Clients
Business Acumen
�What Does “Business�Mean?
�What Does “Acumen�Mean?
�Communicating Effectively to Clients
�Voice and Tone
�Appearance
�Body Language
�Effective Listening
�Words Can Make a Difference
The Consulting Process
�The 5 Phases of the Consulting Process
�Entering into an Agreement �Phase 1
�Asking Questions to Determine the Need �Phase 2
�Problem Solving �Phase 3
�Implementation �Phase 4
�Follow-Up Strategies �Phase 5
�Worksheet
Conflict Resolution
�Calming Upset Customers
Client Service
�Client-Focused Companies
�How Good is 99.9%
�Shifting Your Focus
�Following Up on Your Promises ...''

Elements of this syllabus are subject to change.

Phone:905-789-1467

School Address/Venue(s):

Toronto Office
8500 Torbram Rd., Unit 55
L6T 5C6
Canada

Jobs & Resumes: Toronto
Houses & Roommates: Toronto
Travel Agencies: Toronto

Search other schools for Internal/External Consulting training resources.

Attitude
Building Successful Relationships
Change Management
Conflict Resolution
Coping Strategies for Today’s Work Environment
Creating Collaborative Partnerships
Creative Problem Solving
Effective Presentations
Getting Organized
Harassment in the Workplace
Interpersonal Relationships
Lane Change
Maintaining a Positive Attitude
Goal Setting
Open Up Your Creative Mind
Positive Assertiveness
Professional and Personal Ethics
Project Management
Resolving Conflict

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