Business Communication

CBIT Canadian Beaver Training Ottawa
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Module 0: Introduction To Business Communication
| What Is Business Communication?
A Model for Communication
Encoder/decoder Responsibility
Medium Vs. Channel ??noise ??feedback
Some Final Questions
Verbal Vs. Nonverbal Communication


| Module 1: Developing a Business Writing Style
| Identify the Role of Written Communication
The Qualities of Good Written Communication
Communication Checklist
Developing An Effective Writing Style
Types of Audiences


| Module 2: Types of Business Writing
| Letter and Memo Formats
Business Letters
Letter Format Styles
Business Memos
Good News and Persuasive Correspondence
Positive Messages
Persuasive Messages
Managing Report Writing
Parts of a Report ??netiquette


| Module 3: Writing for Special Circumstances
| What Is Tactful Writing?
Rules for Tactful Writing
Writing a Bad News Letter
Why the Need for Persuasive Writing?
Strategies for Persuasive Writing
Writing a Bad News Letter


| Module 4: Developing Oral Communication Skills
| Speech Styles Or Delivery Formats
Elements of Good Oral Communication
Principles of Effective Speeches


| Module 5: Developing Effective Presentation Skills
| What Are the Different Types of Presentations?
What Is a Visual Aid?
Tips for Preparing and Using Visual Aids
The Importance of the Use of Technology in a Presentation
Importance of a Presentation Checklist
What Should You Include On the Checklist?
Informative Presentations
Persuasive Presentations
Goodwill Presentations
The Anxiety of Presentations
Appropriate Attire for Presentations
The Consideration of Context and Culture
Critical Points When Preparing for a Presentation
Simple Techniques for Using Visual Aids


| Module 6: Dealing with Business Communication Challenges
| Active Listening ??tips for Active Listening
What Is Conflict Resolution?
The Manager’s Responsibilities
Mediation ??cross Cultural Challenges
Responsibility of the Cross-cultural Communicator

...''

Elements of this syllabus are subject to change.

Phone:613 742-6800

School Address/Venue(s):

CBIT Canadian Beaver Training Ottawa
214 Montreal Rd
Suite 100
Ottawa, Ontario
K1L 8L8
Canada

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

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