Training Course:Communication StrategiesSchool/Trainer:CBIT Canadian Beaver Training Ottawa
Ottawa, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Module 0: Introduction, Learning Objectives, Agenda
| Pre-assignment Discussion
What’s In This for Me
Ten Commandments of Human Relations
| Module 1: Defining Good Communication
| What Are the Characteristics of a Good Communicator
The Communication Process
Windows and Barriers
| Module 2: Questioning Techniques
| Closed Questions
When They Are Used
Resulting Assumptions
Open Questions
The Different Types
When They Are Used
Probing Skills
| Module 3: Listening Techniques
| Barriers To Effective Listening
Active Listening Techniques
Listening Guidelines
| Module 4: Six Elements of Communication with Others
| Frame of Reference
Self-disclosure
Image
Self-impression Management
Attending
Observing
Frame of Reference
| Module 5: Review
|
| Module 6: Day 2 Reconnect
|
| Module 7: Five Approaches To Interpersonal Relationships
| Mystery-mastery
Structural
Sympathy-supportive
Empathy-collaboration
Mutual-confrontive
| Module 8: Assertiveness
| Dealing with Difficult People
The Difference Between Assertive, Passive and Aggressive
The Four-step Response
Learning How To Say "no"
| Module 9: Persuading Others
| First Persuading Yourself
Techniques for Persuading Others
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.cbit-ccti.com/
Phone:613 742-6800
School Address/Venue(s):
CBIT Canadian Beaver Training Ottawa
214 Montreal Rd
Suite 100
Ottawa, Ontario
K1L 8L8
Canada
Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa
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Dealing with Difficult People
Anger Management
Building Relationships for Success in Sales
Critical Elements of Customer Service
Customer Service
Negotiating for Results
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