Dealing with Difficult People

CBIT Canadian Beaver Training Ottawa
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Module 0: Pre-assignment
| Yes, 5 To 10 Days Prior To Course Delivery


| Module 1: Introduction and Course Overview
| Learning Objectives


| Module 2: Self-assessment �A Profile of Interpersonal Interactions
| Are You Part of the Problem
Working Toward Solutions


| Module 3: Importance of Good Communication
| Choosing the Right Words
Asking Questions
Listening for Answers
Non-verbal Messages


| Module 4: Managing Anger
| Understanding More About Anger
Managing Your Own Anger
Dealing with Other People’s Anger
Preventative Strategies


| Module 5: Dealing with Difficult Situations
| Conquering Resistance
Recognizing Potential Difficulties


| Module 6: Difficult People �Classic Types
| Specific Causes of Difficult Behaviour
Weapons Used By Difficult People
Coping Strategies for Difficult Behaviours


| Module 7: Formula for Changing Attitudes of Difficult People
| Change Your Behaviour To Change the Interaction
Negative Interaction Cycles
Positive Interaction Cycles
Permanent Disassociation


| Module 8: How To Overcome the Feelings Difficult People Give You
| Put Yourself in Charge of You
De-stress Options
...''

Elements of this syllabus are subject to change.

Phone:613 742-6800

School Address/Venue(s):

CBIT Canadian Beaver Training Ottawa
214 Montreal Rd
Suite 100
Ottawa, Ontario
K1L 8L8
Canada

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

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