Critical Elements of Customer Service Workshop

CBIT Canadian Beaver Training Ottawa
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Module 0: Learning Skills
| This Two Day Workshop Is for Any Employee Who Deals with the Public
Customer Service Skills Can Increase Your Value To Your Company
Customer Service Skills Can Advance Your Career At the Same Time.

| Module 1: Introduction and Course Overview

| Module 2: What Is Customer Service

| Module 3: Who Are Your Customers

| Module 4: Meeting Expectations

| Module 5: First Impressions

| Module 6: Presenting Yourself Properly

| Module 7: Setting Goals and Targets

| Module 8: Standards

| Module 9: Communication

| Module 10: Telephone Techniques

| Module 11: Managing the Talkative Caller

| Module 12: Dealing With Difficult Callers

| Module 13: Dealing With Challenges

| Module 14: Increasing Your Assertiveness

| Module 15: Dealing With Difficult People

| Module 16: Dealing With Conflict

| Module 17: The Problem-solving Process

| Module 18: Seven Steps To Customer Problem Solving

| Module 19: The Recovery Process

| Module 20: Eliminating Customer Service Problems

| Module 21: Service Pride Is a Team Effort

| Module 22: Doing Your Part

| Module 23: Dealing with Stress

| Module 24: Workshop Wrap-up

| Module 25: Call Us for a Detailed Outline
...''

Elements of this syllabus are subject to change.

Phone:613 742-6800

School Address/Venue(s):

CBIT Canadian Beaver Training Ottawa
214 Montreal Rd
Suite 100
Ottawa, Ontario
K1L 8L8
Canada

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

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