Business Etiquette

CBIT Canadian Beaver Training Ottawa
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Module 0: Introduction To Business
| What Is Business Etiquette
What Is the Role of Good Manners in Business
What Are the Abcs of Etiquette


| Module 1: Meeting and Greeting Scenarios
| Guidelines for Receptionists
Making Introductions and Greeting People
Introducing a Client
Introducing Yourself
The Protocol of Shaking Hands


| Module 2: Meeting and Board Room Protocol
| Guidelines for Planning a Meeting
Guidelines for Attending a Meeting
For the Chairperson


| Module 3: Principles of Exceptional Work
| Behavior
The Principles of Exceptional Work Behavior


| Module 4: Entertaining Etiquettes
| Objectives
Introduction
Planning a Meal Meeting
Business Meals Basics
Basics of Table Etiquette
Eating the Meal
Issuing Invitations
Choosing the Appropriate Gift in the Business
Environment


| Module 5: Telephone Etiquette
| Introduction
What Is Telephone Etiquette
Answering the Telephone Courteously
Handling Rude Or Impatient Callers
Good Telephone Habits for Everyone
Screening Calls
Making Calls
How To End Conversations Gracefully
Checking Messages and Returning Calls


| Module 6: Multi-cultural Challenges
| Multi-cultural Etiquette
Did You Know
Cultural Differences and Its Effect On Business
Examples of Cultural Insensitivities


| Module 7: New Issues in Etiquette
| Netiquette
Activity
Ethical Issues in Business Etiquette
Case Study
Sexual Etiquette in the Workplace
Why Deal with Sexual Harassment
Five Steps To Prevent Sexual Harassment
Dressing for Success
The Basic Business Wardrobe
Options for Business Casual
...''

Elements of this syllabus are subject to change.

Phone:613 742-6800

School Address/Venue(s):

CBIT Canadian Beaver Training Ottawa
214 Montreal Rd
Suite 100
Ottawa, Ontario
K1L 8L8
Canada

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

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