Training Course:Management Skills for Administrative AssistantsSchool/Trainer:CBIT Canadian Beaver Training Ottawa
Ottawa, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Module 0: Pre-assignment
| Yes, 5 To 10 Days Prior To Course Delivery
| Module 1: Introduction and Course Overview
| Learning Objectives
| Module 2: Personal Best, Professional Best
| First Impressions
| Module 3: Making a Good Impression
| Putting Others At Ease
Self Discovery Questionnaire
| Module 4: Self-esteem & Confidence
| What Is Self-esteem
Learn To Monitor Self-talk
Case Study
| Module 5: Assertiveness
| Defining Assertive Behavior
Assertiveness Model
Case Study
| Module 6: Communication
| Forms of Communication
Barriers
Group Exercise in Communication
| Module 7: Questioning Techniques
| Closed Vs Open Questions
Clarifying Questions
Tell Me a Story �Group Exercise
Stages of Active Listening
| Module 8: Non-verbal Messages
| Importance Of Interpreting
| Module 9: How To Communicate with Your Supervisor
| What’s in It for Me
Dale Carnegie
Setting Priorities
What Employees Want �Individual Exercise
| Module 10: Day 2
|
| Module 11: Self Management
| Rituals
| Module 12: Time Management
| The To-do List
Workspace
Time Wasters
Planning
| Module 13: Goals
| S.m.a.r.t.
P.p.p.
Individual Exercise
| Module 14: Working As a Team
| Benefits
Drawbacks
Team Building Exercise
| Module 15: Dealing with Difficult People
| Individual Exercise
Defining Conflict
Key Tools
S.o.f.t.e.n.
| Module 16: Blocking Criticism
| Self-protective Techniques
Saying No
Role-play
| Module 17: Solving Problems
| Three Approaches
6 Steps
Key Questions
| Module 18: De-stress
| 4 Phase Approach
Experiment
Other Techniques
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.cbit-ccti.com/
Phone:613 742-6800
School Address/Venue(s):
CBIT Canadian Beaver Training Ottawa
214 Montreal Rd
Suite 100
Ottawa, Ontario
K1L 8L8
Canada
Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa
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Stress Management
Time Management
Tourism and Hospitality
Dynamite Sales Presentations
Presentation Skills
Public Speaking
Speaking Under Pressure
Business Leadership
Coaching
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