Tourism and Hospitality

CBIT Canadian Beaver Training Ottawa
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Module 0: Introduction To Tourism
| What Is Tourism
The Tourism System
Resources
Attraction
Destination
Demand
Travel


| Module 1: Business of Tourism
| Tourism Resources
Police Services and the Law
Waste Management
Transportation
Industries Affected By Tourism
Marketing and Advertising
Transportation
Hotel / Accommodations
Restaurant
Retail
Real Estate
Medical and Emergency Services


| Module 2: Demand for Tourism
| Demand for Tourism
Population Travel Propensity
Determinants of Travel Propensity
Tourist Demand Classification
Financial Aspects of Tourism Demand
Tourist Motivation
Factors Preventing Persons From Tourist Activities
Ways of Measuring Tourism Demand


| Module 3: Types of Tourism
| Types of Tourism
Theme Parks
Cultural and Entertainment
Historical
Mountain Regions
Islands
Hotels / Resorts
Eco-tourism
Events and Conferences


| Module 4: Tourism Management
| Financial Management
Human Resource Management
Marketing Management
Operations Management
Risk Management


| Module 5: Hospitality and Tourism
| Hospitality - the Key Sustaining Ingredient
Accommodation Hospitality
Restaurant Hospitality
What Makes Good Hospitality
Benefits of Hospitality in Tourism
Ways of Expressing Hospitality
Where Is Hospitality Needed in Our Tourism Industry
Transportation Hospitality
Airline Hospitality
Cruise Ship Hospitality
Car Rental Hospitality


| Module 6: Customer Service in Tourism
| What Is Customer Service
Developing a Customer-centric Mindset
Who Are Your Customers
External Customers
When and Where Does Customer Service Take Place
The Need for Customer Service
What Does Customer Service Mean To You
Developing a Customer Friendly Attitude
Excitement Is Contagious


| Module 7: Communication Skills in Tourism
| Developing Effective Communication Skills
Cross-cultural Challenges
Responsibility of the Cross-cultural
Communicator
Presenting a Professional Image
Non-verbal Communication Skills
Body Language
Key Body Language Aspects
Eye Contact
Facial Expressions
Body Posture
Verbal Communication Skills
The Choice of Words


| Module 8: Calming Upset Tourists
| What Makes Tourists Upset
Calming Yourself
What To Do When You Are Upset
Avoiding Upsets
What Can You Do To Avoid Upsets
5 Key Steps To Calming Upset Tourists
Step 1: Listen and Let the Tourist Express Themselves
Step 2: Respond Positively, Not Negatively
Step 3: Empathize with the Tourist
Step 4: Determine a Tourist-acceptable Solution To the Problem
Step 5: Don’t Forget To Follow-up - Very Important


| Module 9: World Tourism Organization (wto) Global Code of Ethics
| Tourism’s Contribution To Mutual Understanding and Respect
Tourism As a Vehicle for Individual and Collective Fulfillment
Tourism, a Factor of Sustainable Development
Tourism, a User of the Cultural Heritage of Mankind
Tourism, a Beneficial Activity for Host Countries and Communities
Obligations of Stakeholders in Tourism Development
Right To Tourism
Liberty of Tourist Movements
Rights of the Workers and Entrepreneurs in the Tourism Industry


| Module 10: Tourist Security and Safety
| Travel Preparation
Other Pre-travel Security Measures
At the Airport
Travel Between Airport and Hotel
At Your Accommodation/hotel
Steps To a Successful Personal Security Program
International Travel Security
Personal Security for Long Visits
Personal Travel Safety

...''

Elements of this syllabus are subject to change.

Phone:613 742-6800

School Address/Venue(s):

CBIT Canadian Beaver Training Ottawa
214 Montreal Rd
Suite 100
Ottawa, Ontario
K1L 8L8
Canada

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

Search other schools for Tourism and Hospitality training resources.

Facilitating Skills
Human Resources Training for the Non H R Manager
Safety in the Workplace
Train the Trainer
Budgets and Managing Money
Business Etiquette
Increase Your Productivity
Management Skills for Administrative Assistants
Stress Management
Time Management
Dynamite Sales Presentations
Presentation Skills
Public Speaking
Speaking Under Pressure
Business Leadership
Coaching
Delegation the Magic of Involvement
leadership
The Art of Mindful Listening

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: If you can not find a training course suitable for you instantly, you can leave your training request here and let trainers contact you later.