Behavioral Interviewing Techniques

CBIT Canadian Beaver Training Ottawa
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Module 0: Introductions/objectives/agenda

| Module 1: Pre-assignment Discussion

| Module 2: The Importance of Hiring the Right People
| The Cost of Hiring Errors


| Module 3: Why Behavioural Interviewing
| From the Applicant’s Point of View
From a Team Leader/manager’s Point of View
From a Human Resource Perspective
What the Research Tells Us About Better Interviewing


| Module 4: Before the Interview
| Gather the Pieces for the Pattern: Conduct a Job Analysis
Recognize Critical Incidents
Identify Competencies and Performance Dimensions
Develop Job Descriptions
Prepare Neutral Job Applications


| Module 5: Forming the Interview Questions
| Identifying the Pattern
Writing the Questions
Developing the Response You Are Looking for


| Module 6: Consistent Resume Screening
| Defensible
Efficient


| Module 7: Developing An Interview Format
| Develop Rapport
Structure the Interview Process
Gather Predictive Information
Sell Your Organization
Gain a Commitment
Conclude the Interview


| Module 8: Ethical and Legal Issues
|

| Module 9: Interviewing Techniques
| Create a Comfortable Atmosphere
Ask Open Questions and Probe Answers
Use Active Listening Skills
Pause, Clarify, Summarize
Record Applicant Responses


| Module 10: Interviewer Errors To Watch Out for
| Leniency/stringency
Error of Central Tendency
Halo/horns Effect
Talking Too Much


| Module 11: Rating Interviews
| Rating Errors and How To Avoid Them
Valuing and Scoring Candidate Responses


| Module 12: Testing
| Performance Based Assessments
Other Tests


| Module 13: Reference Checks
| A Reference Check Format
Alternatives To a Formal Reference Check

...''

Elements of this syllabus are subject to change.

Phone:613 742-6800

School Address/Venue(s):

CBIT Canadian Beaver Training Ottawa
214 Montreal Rd
Suite 100
Ottawa, Ontario
K1L 8L8
Canada

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

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