Critical Skills for Supervisors and Managers

CBIT Canadian Beaver Training Ottawa
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Module 0: Introductions, Learning Objectives, Agenda

| Module 1: Pre-assignment Discussion - "skills Inventory for Supervisors"

| Module 2: The Role of the Supervisor
| Moving From Doing To Planning
Making the Transition
The Problems New Supervisors Encounter
Supervisory Responsibilities To Your Organization, To Your Team and To Yourself


| Module 3: The Thinking and Planning Process
| Elements of Planning
Setting Goals and Objectives
Six Steps in the Planning Process
Prioritizing Your Workload


| Module 4: Leadership
| Defining the Meaning of Leadership
The Characteristics of Leaders
Direction and Support
Four Styles of Leadership
Four Stages of Followers
Applying Situational Leadership


| Module 5: Day 2 Reconnect
|

| Module 6: Working As a Team
| The Advantages and Disadvantages of the Team Concept
The Four Stages of Team Building
The Supervisor’s Role in Each Stage
Building a Team: Conduct and Characteristics of Team Members
Valuing the Diversity of the Team


| Module 7: Communication
| Barriers To Good Communication
Developing Good Listening Skills
Developing Good Questioning Techniques
Understanding Non-verbal Messages: Yours and Theirs
The Importance of Feedback and How To Give It
Accepting Feedback From Other


| Module 8: Day 3 Reconnect
|

| Module 9: Orientation and Training
| Defining Expectations
Adult Learning Principles
How We Learn


| Module 10: Motivation
| What Do We Value in Work
Three Fundamental Motivational Techniques
Motivational Theories and How They Apply in the Real World
Motivating Without Money


| Module 11: Delegation
| Defining Delegation
Why We Avoid Delegating
Why We Should Be Delegating More
Guidelines To Effectively Delegate


| Module 12: Resolving Conflict
| Intervention Strategies
Dealing with Difficult People/situations


| Module 13: Basics of Discipline
| Action Without Discipline
A Commitment To Action
The Four-step Process


| Module 14: Conclusion
| Review
Commitment To An Action Plan
Evaluations

...''

Elements of this syllabus are subject to change.

Phone:613 742-6800

School Address/Venue(s):

CBIT Canadian Beaver Training Ottawa
214 Montreal Rd
Suite 100
Ottawa, Ontario
K1L 8L8
Canada

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

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