CUSTOMER/CLIENT RELATIONSHIP MANAGEMENT Workshop

Singapore Management Consulting Associates
Singapore, Singapore

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Today, the expectations of customers are much greater than ever before. Understanding the needs of your customers well and serving your customers well is an important part of improving customer satisfaction and retention. The goal of this programme is to help customer contact personnel in your organization to focus on the needs of your customers, not theirs and to solve customer problems.

This workshop is designed to create an awareness of how each and every person in your organization can have a positive or negative impact on customer service. This programme will encourage each and every employee to make a difference in how they serve their customers and in so doing project a customer focused image for your organization

LEARNING OUTCOMES

At the conclusion of this programme, participants will be able to:

The important of customer service to the organization
Definition of excellent service and the knowledge and skills for great service delivery
Recognize how “individual response�affects service delivery
Effective service communication techniques via phone, email and in person
Identifying best service practices to serve your customers
Know how your own behaviour impacts on the behaviour of others.
Identify customers�behaviour styles for communication and interaction
Build relationship with customers
Dealing with difficult customers and situations
...''

Elements of this syllabus are subject to change.

Phone:+65 9855 1006

School Address/Venue(s):

22 Jalan Membina #05-66＿Singapore

Jobs & Resumes: Singapore
Houses & Roommates: Singapore
Travel Agencies: Singapore

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