ITIL V3 Foundation

Vinsys IT Services
Pune, Maharashtra, India

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Teacher/Instructor: Mr. Nandkular
Seats: Min 8 Max 15
Fee: 9,000/- + Service Tax

Course Description:

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Duration: 2 days

ITIL V3 Foundation Course Contents:

1) Services Lifecycle
ITIL V3 Structure
Service Strategy
Service Design
Service Transition
Service Operation
Service Operation �?Conflicting Balances
Continual Service Improvement
Deming’s Quality cycle

2) Services Management �?Concepts and Principals
Good practice
ITIL as SM framework
Service
Service Asset �?Types
Service Assets �?Value creation
Service Management �?4 Ps
Service Owner
Functions
RACI Model
Process

3) Service Strategy
Service Provider & Types
Different sourcing approaches
Business case
Risk
Service Model
Utility and warranty
Service Strategy �?Activities
Service Portfolio Management
Demand Management
Finance Management

4) Service Design
Service Design �?five Major areas
Service Design Package
Service Level Management
Service Catalog Management
Availability Management
Capacity Management
Information security Management
Supplier Management
IT Service Continuity Management

5) Service Transition
Service Change
Change Management
CI
Service Asset & Configuration management
Configuration Management System (CMS)
Service Knowledge Management System (SKMS)
Data�?Information‐Knowledge �?Wisdom �?(DIKW)

6) Service Operation
Event Management
Incident Management
Problem Management
Request Fulfillment Process
Access Management

7) Continual Service Improvement
7 Step Improvement Process
CSI Model
Base line
Measurement
Metrics �?Types

8) Functions
Technical Management Function (TMF)
Availability Management Function (AMF)
IT Operational Management Function (ITOMF)
Service Desk Function (SDF)

9) Technology and Architecture
...''

Elements of this syllabus are subject to change.

Phone:+91-20-25458159 / 60.

School Address/Venue(s):

Vinsys IT Services (I) Pvt. Ltd.
1st Floor, Butte-Patil Complex, Paud Phata, Near Dashabhuja Ganpati Temple,
Karve Road, Kothrud, Pune 411 038. Maharashtra, INDIA.


Jobs & Resumes: Pune
Houses & Roommates: Pune
Travel Agencies: Pune

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