Verbal Judo

Aurora College Yellowknife Campus
Yellowknife, Northwest Territories, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Verbal Judo is the only tactical communications course to be tested and proven effective under the most extreme conditions imaginable. Verbal Judo teaches the concepts of the professional mindset (never lose your temper) and professional language (never argue with anyone again). Verbal Judo can greatly improve the quality of your life both professionally and personally. The course is divided into 3 parts; Professionalism, Communication and Tactics: Professionalism establishes the mindset necessary to deal effectively with difficult persons and is based upon the Eastern Philosophy of deflection and redirection. Verbal Judo teaches students to respond to difficult persons rather than react to them (if you can’t control yourself, you can’t control the situation). Communication focuses on 3 Street Truths: 1. People rarely say what they mean (especially when they are under the influence of anger, stress, fear, drugs, etc.). Don’t get hung up on the words-focus on the meaning. 2. 2 People = 6, in every conversation, each person brings with them their real self, self as seen by self and self as seen by others. The way you see yourself and the way others see you can be very different. 3. 93% of communication effectiveness is your voice and Other Non-verbals. Content or words only account for 7-10% of communication effectiveness. Its not so much what you say, it’s the way you say it - 80% of complaints are about attitude. Everything comes together in the Tactics section of the course. The essence of the Tactics section is the 5 Step Hard Style which literally maps out an encounter with a difficult person. No longer will students have to employ ’hit and miss’ strategies. They will know in advance how an encounter will play out. No longer will they be at a loss for words or end up repeating themselves over and over again (when you search for words, you are at risk because you are no longer looking for the warning signs). The 5 Steps are: 1. Ask (Ethical Appeal) 2. Set Context (Rational Appeal) 3. Present Options (Personal Appeal) 4. Confirm (Practical Appeal) 5. Action We progress through the 5 steps as we continue to encounter resistance-7/10 people comply by step 2, 9/10 will comply by step 3. If you get to step 5 (less than 10% of the time), then words failed and you can prove it. Finally, Verbal Judo teaches the S.A.F.E.R. condition - the 5 times when words fail. Verbal Judo is a course about control - over yourself and difficult situations. ...''

Elements of this syllabus are subject to change.

Phone:1-866-291-4866

School Address/Venue(s):

Yellowknife, Northwest Territories , Canada

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