Automotive Service Advisor Consultants

Applied Schooling & Professional Training
Winnipeg, Manitoba, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This course is primarily designed to lead to a Customer Service Advising positions within an Automotive Dealership. However, these skills can also lead to employment in Customer Service Advisor positions within RV service centers, independent mechanical shops, tire stores and automotive quick service centers and any industry that deals with the public.

This Course contains studies in the following areas:

The role of a Service Advisor & Dealership Operations
Warranty, Repair Orders
Effective Communications, Telephone Skills and Attitude
Customer Greetings and Reception, the importance of a First Impressions.
CSI - Thy importance of CSI, how to create and maintain high CSI Scores.
Appointment procedures, Shop Time/Vehicle Write Up.
Maintenance Services.
Selling Procedures.
Included in the course are the following studies:

The Customer
Effective Communications
Positive Mental Attitude
Telephone Skills
Irate Customers
Service Advising
Resume Building and Job Search
Competency to be achieved:

Upon successful completion of this course the student will be:

Knowledgeable in overall Customer Service and Dealership operations.
Write and categorize service Repair Orders as well as knowledge of warranty.
Be effective in approaching the customer in sales and up sales on maintenance.
Skilled in various customer-handling techniques, such as managing customer perceptions, expectations, building a customer base and customer advocacy.
Paperwork and Delivery Procedures.
...''

Elements of this syllabus are subject to change.

Phone:(204) 231-1414

School Address/Venue(s):

Applied Schooling & Professional Training
202-1280 Archibald Street
Winnipeg, Manitoba
Canada
R2J 0Z3

Jobs & Resumes: Winnipeg
Houses & Roommates: Winnipeg
Travel Agencies: Winnipeg

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