Customer Care for IT Telephone Support Staff

Executive Tuition
Perth, WA, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer’s frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their fundamental concern has neither been unearthed nor, therefore, dealt with. This course will enable readers to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality customer service and how to retain customer loyalty. ...''

Elements of this syllabus are subject to change.

Phone:0408 919 324

School Address/Venue(s):

PO Box 4532 Myaree Business Centre
Western Australia WA 6960

Jobs & Resumes: Perth
Houses & Roommates: Perth
Travel Agencies: Perth

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