Certificate III in Customer Contact

Australian College of Commerce and Management
Wollongong, NSW, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' In order to retain customers and increase the
level of professionalism in a Customer Contact
environment, representatives require a high
standard of training.
Call Centre employees require skills in customer
service, customer support, effective team skills
and reporting. They need to also learn to
manage personal work priorities and establish
effective work relationships.
The Certificate III in Customer Contact
qualification has a range of subject options to
enable businesses to select the skills and
knowledge that their staff would benefit from
training in. It suits new employees, and those
with more experience but who have specific
training needs.
This flexibility with subject choice makes this
qualification one that can be tailored for most
contact centre types and job roles.
Course Suitability
The job roles that may suit this course include:

Call Centre Consultants

Telemarketers

Help Desk Operators

Customer Service Officers

Outbound Consultants

Booking Agents ...''

Elements of this syllabus are subject to change.

Phone:0242 259-881

School Address/Venue(s):

RTO National ID: 1441
Locked Bag 8804
Wollongong NSW Australia 2500


Jobs & Resumes: Wollongong
Houses & Roommates: Wollongong

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