Training Course:Certificate IV in Customer ContactSchool/Trainer:Australian College of Commerce and Management
Wollongong, NSW, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Senior Call Centre employees are required to
use call centre telephone and computer
technology, enter and retrieve data, work in a
team and manage their own work. They need to
work with a high degree of autonomy with
authority to make decisions in relation to specific
customer contact matters as well as provide
leadership in either a team leader role or as a
coach, mentor or senior staff member.
The Certificate IV in Customer Contact
qualification has a range of subject options to
enable contact centres to select the skills and
knowledge that their staff would benefit from
training in. It suits experienced employees in a
customer contact environment.
This flexibility with subject choice makes this
qualification one that can be tailored for most
customer contact business types and job roles.
Course Suitability
This course has general suitability for
experienced employees in call centre
environment who are, or aspire to be in a
leadership role eg
Senior Consultants
Supervisors
Floor Managers
Senior Telemarketers
Team Leaders
Call Centre Managers
Analysts ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://austcollege.com.au/
Phone:0242 259-881
School Address/Venue(s):
RTO National ID: 1441
Locked Bag 8804
Wollongong NSW Australia 2500
Jobs & Resumes: Wollongong
Houses & Roommates: Wollongong
Search other schools for Certificate IV in Customer Contact training resources.
Other training courses offered by Australian College of Commerce and Management:
Certificate IV in Financial Services
Certificate III in Financial Services (Mercantile Agents)
Certificate IV in Financial Services (Credit Management)
Certificate IV in Financial Services (Finance/Mortgage Broking)
Certificate III in Financial Services (Accounts Clerical)
Certificate IV in Financial Services (Accounting)
Certificate III in Customer Contact
Certificate III in Business
Certificate IV in Business
Certificate III in Business Administration
Certificate IV in Business Administration
Certificate III in Frontline Management
Certificate IV in Frontline Management
Certificate IV in Human Resources
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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