small/medium business operations

Adcom Training Solutions
Ivanhoe, VIC, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This unit covers the operation of day-to-day business activities in a micro or small business. The strategies involve developing, monitoring and managing work activities and financial information, developing effective work habits, and adjusting work schedules as needed. It is particularly suitable to department managers within a larger organisation or to executives responsible for their own business or franchise in the financial industry.

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Elements of this syllabus are subject to change.

Phone:(03) 9497 5955

School Address/Venue(s):

adcom training solutions
Level 1, Suite 2,
120 Upper Heidelberg Road
IVANHOE VIC Australia 3079

Jobs & Resumes: Ivanhoe
Houses & Roommates: Ivanhoe

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in-depth knowledge of products and services
Establish client relationship and analyse needs
Develop, present and negotiate client solutions
Deliver a professional service to customers
Maintain customer relationship
Resolve disputes
Act as a formal complaints officer
Coordinate, evaluate and improve customer service
Make decisions in a legal context
Undertake business planning
Develop a marketing plan
Undertake risk identification
Assess risks
Develop and implement risk mitigation plan
Solve workplace problems

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