Communicate appropriately with clients and colleagues

Adcom Training Solutions
Ivanhoe, VIC, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Exercising effective communication skills in the workplace.

1. Exercise effective communication techniques
1.1 All forms of communication with clients and
colleagues reflect an understanding and respect for
individual differences and needs
1.2 Self introduction occurs appropriately
1.3 Communication is clear and relevant to situation/activities undertaken
1.4 Touch and other non verbal means of
communication are used as appropriate
1.5 Advice about communication difficulties with
clients or colleagues is sought and obtained from
supervisor/appropriate person and implemented
2. Follow routine instructions 2.1 Workplace instructions are carried out within agreed time frames
2.2 Clarification in understanding work instructions is
sought, when required
2.3 Difficulties in carrying out instructions are
referred to supervisor or appropriate person
3. Complete reports as required 3.1 Reports are completed to the standard expected in the workplace
3.2 Reports are completed within identified time
frames
3.3 Reports are clear and accurate ...''

Elements of this syllabus are subject to change.

Phone:(03) 9497 5955

School Address/Venue(s):

adcom training solutions
Level 1, Suite 2,
120 Upper Heidelberg Road
IVANHOE VIC Australia 3079

Jobs & Resumes: Ivanhoe
Houses & Roommates: Ivanhoe

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