Deliver Great Service

Australian Institute of Management WA
Perth, WA, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Bring customers back to your organisation through positive service provided by your frontline staff. This program is designed to develop skills in satisfying customer needs and dealing with difficult customers. Greatly improved organisational image and personal effectiveness will result from this excellent one day customer care program.

Content
How customers view service
Identifying customer needs through effective communication
Handling difficult customers
Dealing with conflict
Coping with stress
Recognising and satisfying internal customer needs.
Learning Outcomes
As a result of attending this program, participants should be able to:
Create a good first impression
Listen actively
Gather relevant information by asking needs focused questions
Display empathy to a customer
Develop assertive responses when dealing with difficult customers
Identify internal customers and their needs. ...''

Elements of this syllabus are subject to change.

Phone:(618) 9383 8000

School Address/Venue(s):

The Australian Institute of Management
76 Birkdale Street
Floreat
Western Australia 6014

Jobs & Resumes: Perth
Houses & Roommates: Perth
Travel Agencies: Perth

Search other schools for Deliver Great Service training resources.

Train the Trainer
Workplace Assessment
Zodiak - Industrial Organisations
Zodiak - Service Organisations
Advanced Selling
Building Business Networks
Building Client Relationships
Contract Law
Essential Selling Skills
Handling Customer Complaints
Selling
Leading Your Sales Team
Manage Customer Service
Marketing Management
Negotiating Skills for Sales People
Trade Practices Law
Lean and Six Sigma
Applied Project Management
Six Sigma Black Belt

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: Schools can use this unlimited free web marketing service by submitting their course descriptions and school introductions. Two outbound links will be granted to each posting.