Quality Management and Process Improvement

Australian Institute of Management WA
Perth, WA, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' By building a culture of continuous improvement, organisations can respond quickly to the changing external environment and build internal practices that produce better customer service and systems. Continuous quality improvement requires committed individuals and an organisation willing to re-examine all their systems and procedures. This program will help participants achieve both these outcomes.

Content
Developing improvement strategies
Re-engineering work practices
Tools for building a culture of continuous improvement
Strategies for gaining staff commitment and increasing staff involvement
Team decision making
Examining the organisation’s systems and technology
Focus on customer service
Selling the message of continuous improvement
Monitoring effectiveness
Recording and reporting results
Incentives for maintaining the momentum
Identify quality requirements of stakeholders
Implementing quality assurance where relevant
Ensuring quality control and audit trails
DMAIC model: Define Measure Analyse Improve Control.
Learning Outcomes
As a result of attending this program, participants should be able to:

Understand what continuous improvement is and its evolution
The leader’s role in planning, implementing promoting and monitoring successful continuous improvement systems and processes
Understand the principles and techniques associated with continuous improvement systems
Understand the benefits of continuous improvement and the barriers to its implementation
Identify and apply continuous improvement systems and processes
Monitor, adjust and report performance
Consolidate opportunities for further improvement. ...''

Elements of this syllabus are subject to change.

Phone:(618) 9383 8000

School Address/Venue(s):

The Australian Institute of Management
76 Birkdale Street
Floreat
Western Australia 6014

Jobs & Resumes: Perth
Houses & Roommates: Perth
Travel Agencies: Perth

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