Training Course:Quality Management and Process ImprovementSchool/Trainer:Australian Institute of Management SA
Adelaide, SA, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' By building a culture of continuous improvement, organisations can respond quickly to the changing external environment and build internal practices that produce better customer service and systems. Continuous quality improvement requires committed individuals and an organisation willing to re-examine all their systems and procedures. This program will help participants achieve both these outcomes.
Content
Developing improvement strategies
Re-engineering work practices
Tools for building a culture of continuous improvement
Strategies for gaining staff commitment, increasing staff involvement and encouraging team decision making
Examining the organisation’s systems and technology
Focus on customer service
Monitoring effectiveness
Recording and reporting results
Incentives for maintaining the momentum
Identify quality requirements of stakeholders
Implementing quality assurance where relevant
Ensuring quality control and audit trails
DMAIC Model: Define Measure Analyse Improve Control
Learning Objectives
What continuous improvement is and its evolution
The leader’s role in planning, implementing promoting and monitoring successful continuous improvement systems and processes
Understand the principles, techniques and benefits associated with continuous improvement systems and the barriers to its implementation
Identify and apply continuous improvement systems and processes
Monitor, adjust and report performance
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.aimsa.com.au/
Phone:08 8241 8000
School Address/Venue(s):
Centre for Management Development
180 Port Road
Hindmarsh
South Australia 5007
Jobs & Resumes: Adelaide
Houses & Roommates: Adelaide
Travel Agencies: Adelaide
Search other schools for Quality Management and Process Improvement training resources.
Other training courses offered by Australian Institute of Management SA:
Leading in the Workplace
Manage and Implement Change
Manage Customer Service
Manage People Performance
Manage Projects
Manage Work Priorities
New Manager
New Supervisor
Operational Plans
Organisational Leadership
Risk Management
Risk Management Processes
Strategic Business Planning
Team Effectiveness
The Professional Executive Assistant
Time Management
Workplace Information
Workplace Leadership
Applied Project Management
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