Operations Management

Australian Institute of Management Qld & NT
Brisbane, Gold Coast, QLD, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Managing Operations is designed to equip participants with the practical frameworks to manage production and service operations successfully. The main theme of the program is continuous improvement in all operational processes.

Content

The structure and purpose of organizational planning

Operational structures, systems and outcomes

Competitiveness and productivity

Adopt a leadership approach

Develop and evaluate effective organizational structures

Managing operations effectively

Building a learning organization

Performance measures including best practice and benchmarking

Role and purpose of standards and compliance

Identifying and applying quality frameworks

Continuous quality and improvement cycles

Learning Outcomes

Understand and evaluate the reasons why strategic business plans so often fail to be implemented

Identify and analyse the process of organisational planning

Assess the relevant models in developing an operations plan

Differentiate between special causes and common causes of process variation and apply this analysis to process improvement

Understand manufacturing processes and their application

Understand and apply the concept of customer satisfaction and its measurement

Analyse organisational structural patterns and their accompanying means of communication

Explain the key concepts in performance measurement and identify the links between individual and team performance

Develop appropriate criteria in measuring the links between job performance, organisational processes and customer needs

Compare the models currently used in resource planning and forecasting and assess their applicability in improving organisational performance

Understand and apply the concepts of Best Practice, Quality Framework and Quality Management ...''

Elements of this syllabus are subject to change.

Phone:+ 61 7 3227 4888, +61 7 5562 5002

School Address/Venue(s):

Corner Boundary & Rosa Streets
Spring Hill Qld Australia 4000

Level 1, Suite 107
Eastside
232 Robina Town Centre Drive
Robina Qld Australia 4226

Jobs & Resumes: Brisbane, Gold Coast
Houses & Roommates: Brisbane, Gold Coast
Travel Agencies: Brisbane, Gold Coast

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