Training Course:Quality Management and Process ImprovementSchool/Trainer:Australian Institute of Management Qld & NT
Brisbane, Gold Coast, QLD, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' By building a culture of continuous improvement, organisations can respond quickly to the changing external environment and build internal practices that produce better customer service and systems. Continuous quality improvement requires committed individuals and an organisation willing to re-examine all their systems and procedures.
Content
Developing improvement strategies
Re-engineering work practices
Tools for building a culture of continuous improvement
Strategies for gaining staff commitment and increasing staff involvement
Team decision making
Examining the organisation’s systems and technology
Focus on customer service
Selling the message of continuous improvement
Monitoring effectiveness
Recording and reporting results
Incentives for maintaining the momentum
Identify quality requirements of stakeholders
Implementing quality assurance where relevant
Ensuring quality control and audit trails
DMAIC model: Define Measure Analyse Improve Control
Learning Outcomes
Identify what continuous improvement is and its evolution
Identify the leader’s role in planning, implementing promoting and monitoring successful continuous improvement systems and processes
Understand the principles and techniques associated with continuous improvement systems
Identify the benefits of continuous improvement and the barriers to its implementation
Identify and apply continuous improvement systems and processes
Monitor, adjust and report performance
Consolidate opportunities for further improvement
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.aimqld.com.au/
Phone:+ 61 7 3227 4888, +61 7 5562 5002
School Address/Venue(s):
Corner Boundary & Rosa Streets
Spring Hill Qld Australia 4000
Level 1, Suite 107
Eastside
232 Robina Town Centre Drive
Robina Qld Australia 4226
Jobs & Resumes: Brisbane, Gold Coast
Houses & Roommates: Brisbane, Gold Coast
Travel Agencies: Brisbane, Gold Coast
Search other schools for Quality Management and Process Improvement training resources.
Other training courses offered by Australian Institute of Management Qld & NT:
Risk Management
Scope, Time, Quality and Cost
Project Management Fundamentals
Project Management Integration
Continuous Improvement Management
Innovation for Managers
Innovation in the Workplace
Managing Change
Quality and Continuous Improvement
Client Relationships
Marketing Audit
Essential Selling Skills
Evaluating Marketing Performance
Exceptional Customer Service
Fundamentals of Marketing
Customer Service
Managing Marketing
Personal Sales Performance
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