Training Course:Client RelationshipsSchool/Trainer:Australian Institute of Management Qld & NT
Brisbane, Gold Coast, QLD, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Relationship building and effective account management form the basis for a successful sales strategy in an organisation. This program focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference to relationship management models designed to maximise return to business.
Content
Defining the elements of good and bad client relationships
The long term benefits of developing strong client relationships
The investment decision in building relationships with clients
Methods of identifying the status of a client/supplier relationship
Defining client satisfaction and determining its value and benefits
Measuring client satisfaction, loyalty and intent to re-purchase
Researching the client and their organisation
Identifying key loyalty drivers and setting loyalty objectives
Communicating with different buying decision makers
Establishing first contact and creating high impact first impressions
Identifying needs through appropriate questioning techniques and tools
Building confidence and trust
Learning Outcomes
Initiate interpersonal communication with clients
Establish client relationship management strategies
Maintain and improve ongoing relationships with clients
Build and maintain networks
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.aimqld.com.au/
Phone:+ 61 7 3227 4888, +61 7 5562 5002
School Address/Venue(s):
Corner Boundary & Rosa Streets
Spring Hill Qld Australia 4000
Level 1, Suite 107
Eastside
232 Robina Town Centre Drive
Robina Qld Australia 4226
Jobs & Resumes: Brisbane, Gold Coast
Houses & Roommates: Brisbane, Gold Coast
Travel Agencies: Brisbane, Gold Coast
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