Training Course:Customer ServiceSchool/Trainer:Australian Institute of Management Qld & NT
Brisbane, Gold Coast, QLD, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan and will impact on its bottom line.
Content
Align the team’s current business activities to reflect planned customer service
Identify the tactics and actions an organisation must take to deliver high quality, sustained customer service
Design and deliver products and services with a targeted customer focus
Using the service triangle, identify and implement the three cornerstones of customer-focused business success
Actively evaluate and action customer feedback
Learning Outcomes
Plan to meet internal and external customer requirements
Ensure delivery of quality products and services
Monitor, evaluate and adjust and review quality of customer service ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.aimqld.com.au/
Phone:+ 61 7 3227 4888, +61 7 5562 5002
School Address/Venue(s):
Corner Boundary & Rosa Streets
Spring Hill Qld Australia 4000
Level 1, Suite 107
Eastside
232 Robina Town Centre Drive
Robina Qld Australia 4226
Jobs & Resumes: Brisbane, Gold Coast
Houses & Roommates: Brisbane, Gold Coast
Travel Agencies: Brisbane, Gold Coast
Search other schools for Customer Service training resources.
Other training courses offered by Australian Institute of Management Qld & NT:
Innovation in the Workplace
Managing Change
Quality and Continuous Improvement
Quality Management and Process Improvement
Client Relationships
Marketing Audit
Essential Selling Skills
Evaluating Marketing Performance
Exceptional Customer Service
Fundamentals of Marketing
Managing Marketing
Personal Sales Performance
Managing Sales Team
Marketing Products and Services
Strategic Marketing
Business Acumen
Contemporary Leadership
Corporate Sustainability
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