Training Course:Customer ServiceSchool/Trainer:Australian Institute of Management NSW & ACT
North Sydney, NSW, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met.
This online program will provide participants with the knowledge and skills to ensure that products and services are delivered and maintained to standards agreed by the organisation and the customer.
Learning outcomes
Advise on customer service needs
Support implementation of customer service strategies
Evaluate and report on customer service strategies
Course content
Who is your customer?
Assessing customer needs
Internal and external customers
Communicating with customers
Customer expectations and customer satisfaction
Service delivery and the importance of good customer service
Defining excellent service
Identifying customers’ requirements
Handling customer complaints
Methods of collecting customer information
Measuring service performance
Dimensions of service
Measuring and reporting customer service strategies ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.aimnsw.com.au/
Phone:02 9956 3030
School Address/Venue(s):
Australian Institute of Management NSW
215 Pacific Highway
North Sydney NSW Australia 2060
Jobs & Resumes: North Sydney
Houses & Roommates: North Sydney
Search other schools for Customer Service training resources.
Other training courses offered by Australian Institute of Management NSW & ACT:
Continuous Improvement
Develop Workplace Learning
Effective Workplace Relationships
Manage Projects
Operational Plans
Personal Work Priorities
Team Effectiveness
Workplace Leadership
Workplace Safety
Grasp on EEO and Workplace Behaviour
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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