Training Course:Customer Care & Service Quality Logistics & TransportSchool/Trainer:Australian Institute of Management NSW & ACT
North Sydney, NSW, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This module is designed to provide strategies to meet the organisation’s objectives in developing customer service processes to ensure products and services are delivered and maintained to standards agreed by both the organisation and the customer. The program details how to meet customer needs through continuous improvement processes.
Course content
Services in the logistics and transport industry
Communicating and managing customer expectations
Meeting internal and external customer needs
Ways to ensure delivery of quality products and/or services
Strategies to monitor and review customer service processes
Customer charters and service standards
Enabling customer service
Benefits of quality service
Total Quality Management
Benchmarking
Administrative controls and data collection
Costing models
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.aimnsw.com.au/
Phone:02 9956 3030
School Address/Venue(s):
Australian Institute of Management NSW
215 Pacific Highway
North Sydney NSW Australia 2060
Jobs & Resumes: North Sydney
Houses & Roommates: North Sydney
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