Quality Management and Process Improvement

Australian Institute of Management NSW & ACT
North Sydney, NSW, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' By building a culture of continuous improvement, organisations can respond quickly to the changing external environment and build internal practices that produce better customer service and systems. Continuous quality improvement requires committed individuals and an organisation willing to re-examine all their systems and procedures. This program will help you achieve both these outcomes.

Learning outcomes

What continuous improvement is and its evolution
The leader’s role in planning, implementing, promoting and monitoring successful continuous improvement systems and processes.
Understand the principles and techniques associated with continuous improvement systems.
The benefits of continuous improvement and the barriers to its implementation.
Identify and apply continuous improvement systems and processes.
Monitor, adjust and report performance.
Consolidate opportunities for further improvement.

Course content

Developing improvement strategies.
Re-engineering work practices.
Tools for building a culture of continuous improvement.
Strategies for gaining staff commitment and increasing staff involvement.
Team decision making.
Examining the organisation’s systems and technology.
Focus on customer service.
Selling the message of continuous improvement.
Monitoring effectiveness.
Recording and reporting results.
Incentives for maintaining the momentum.
Identify quality requirements of stakeholders.
Implementing quality assurance where relevant.
Ensuring quality control and audit trails.
DMAIC: Define Measure Analyse Improve Control
...''

Elements of this syllabus are subject to change.

Phone:02 9956 3030

School Address/Venue(s):

Australian Institute of Management NSW
215 Pacific Highway
North Sydney NSW Australia 2060

Jobs & Resumes: North Sydney
Houses & Roommates: North Sydney

Search other schools for Quality Management and Process Improvement training resources.

Business Acumen
Contract Management
Customer Relationships
Leading with Emotional Intelligence
Managing Change
Management Essentials
Conflicting Priorities
Business Management Certificate
Organisational Acumen
Personal and Team Leadership
Risk Management
Strategic Business Planning
Sustainability In The Workplace
The Young Manager
Women in Leadership
Innovative Ideas
NLP
Personal Influence Skills
Appraising and Managing Performance

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Facts: This website holds more than 300,000 training course records worldwide, with hundreds of new postings daily. All services in this website are free!