Training Course:Managing Customer ServiceSchool/Trainer:Australian Institute of Management NSW & ACT
North Sydney, NSW, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that compliment your business plan and will impact on your bottom line.
Learning outcomes
Plan to meet internal and external customer requirements.
Ensure delivery of quality products and services.
Monitor, evaluate and adjust and review quality of customer service.
Course content
Align the team’s current business activities to reflect planned strategic customer service.
Identify the tactics and actions an organisation must take to deliver high quality, sustained customer service.
Design and deliver products and services with a targeted customer focus.
Using the Service Triangle identify and implement the three cornerstones of customer-focused business success.
Actively evaluate and action customer feedback.
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.aimnsw.com.au/
Phone:02 9956 3030
School Address/Venue(s):
Australian Institute of Management NSW
215 Pacific Highway
North Sydney NSW Australia 2060
Jobs & Resumes: North Sydney
Houses & Roommates: North Sydney
Search other schools for Managing Customer Service training resources.
Other training courses offered by Australian Institute of Management NSW & ACT:
Applied Project Management
Business Services
Diploma of Project Management
Project Management Fundamentals
Building Client Relationships
Dealing with Difficult Customers
Marketing Strategies
Essential Selling Skills
Exceptional Customer Service
Leading and Motivating the Sales Team
Marketing Essentials
Marketing Practice
Professional Selling Skills
Professional Telephone Skills
Sales Negotiation
Strategic Account Management
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Facts:
We provide free training course catalog service since 2003, in English and Chinese. Tens of thousands of visitors search our database from our portal and partners' websites each day. |
|
| 
