Training Course:Diploma of Personal Injury Management (Workers Compensation)School/Trainer:Australian and New Zealand Institute of Insurance and Finance
Brisbane, Melbourne, Sydney, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' To build technical knowledge and skills to provide quality workers compensation and personal injury management services.
FSW501 Workers Compensation Framework
Snapshot of workers compensation and the different schemes operating in Australia
History of workers compensation and overview of the political, social and economic landscape
Current issues in workers compensation and stakeholder relationships
The role of the workers compensation claims officer
Risk identification and underwriting concepts
Trends in workers compensation claims and case management
OH&S and workers compensation
Key features of the workers compensation market.
FSW502 Workers Compensation Law and Regulation
The relevant Acts that impact on workers compensation in each of the jurisdictions in Australia
Key legal elements necessary to establish a claim and which affect workers compensation claims management
Key legal compensation principles and definitions in all 10 jurisdictions in Australia that underpin workers compensation claims management
Overview of workers compensation self-insurance operations in all Australian jurisdictions
Maintaining company records in the management of a claim to assist in a legal defence
The impact of Privacy Act, FOI Act and OH&S Act legislation on workers compensation claims management.
FSW503 Workers Compensation Claims Processes
Overview of the workers compensation/injury management claims handling process
Milestones in the workers compensation claims handling process
The claims handling process and regulatory obligations
Different types of workers compensation claims, and handling routine and complex claims
Customer service, documentation requirements, procedural fairness and recoveries
Injury notification and reporting according to OH&S and workers compensation legislative obligations
Workers compensation claim estimation and investigation processes, including determining liability
Handling claim payment entitlements
Monitoring and reviewing workers compensation/injury management claims
Closing a workers compensation/injury management claim file.
FSW504 Workers Compensation Case Management
The role of the case manager and the case management process: the medical environment; the injury management process; and the return to work process
Overview of case management techniques
The medical environment �terminology, basic human anatomy, common injury types and typical duration of treatment
Dispute resolution processes and negotiation skills
Injury management and treatment plans
Rehabilitation and return to work plans
Barriers to returning injured persons to work, and techniques for addressing barriers
Rights and obligations of parties to the workers compensation/injury management claim.
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.theinstitute.com.au/
Phone:(613) 9613 7280
School Address/Venue(s):
Level 8, 600 Bourke Street, Melbourne VIC 3000 Australia
Jobs & Resumes: Brisbane, Melbourne, Sydney
Houses & Roommates: Brisbane, Melbourne, Sydney
Travel Agencies: Brisbane, Melbourne, Sydney
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