Training Course:CUSTOMER SERVICESchool/Trainer:Pearson Electrotechnology Centre
Lachine, Quebec, Canada
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' The customer service program aims at training first contact personnel in an organization. It will train you to offer direct and personalized services to the clients and encourage the use of the services and/or products supplied, that will keep customers satisfied and eventually keep them loyal to the company.
PROGRAM OUTLINE
�Trade and training process
�Fundamentals of customer service
�Documentation on products and services
�Customer profile
�Interaction with customers
�Working collaboratively
�Information sent to customers
�Ordering merchandise
�Dealing with sensitive interpersonal issues
�Advising customers
�Job search
�Psychological integrity at work
�Handling claims
�Handling complaints
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://pec.pearsonskills.com/
Phone:514-798-1818
School Address/Venue(s):
5000 Rene-Huguet Street, Lachine, QC H8T 1M7 Canada
Jobs & Resumes: Lachine
Houses & Roommates: Lachine
Search other schools for CUSTOMER SERVICE training resources.
Other training courses offered by Pearson Electrotechnology Centre:
Installation and Repair of Telecommunications Equipment
Electricity
Occupational Health and Safety
Oscillator and Filter Circuits
Cable Installation
Antennas and Propagation
Radio Communications Equipment Installation
Repeater System Installation
Wireless communication Equipment Repair
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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