Building Client Relationships Workshop

Gold Seal Practice Management Pty Ltd
Melbourne, VIC, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This course will help delegates and teams to create and maintain rapport with clients and team members, demonstrate a range of communication techniques to build client relationships and initiate action plans for
continued self-development to ensure transfer of new skills to the workplace.
It is designed to build a solid client service orientation in individuals and teams, to help differentiate the organisation from others.

�?Key Topics
�?Exploring clients, both internal and external
�?Communicating effectively with clients
�?Taking client relationships to new heights
�?Supporting company service strategies
�?Handling complaints
�?Dealing with difficult clients
�?Responding to and reporting client feedback
�?Course Features
�?A full day session to maximise learning
�?Opportunities to practice the skills learnt
�?Interactive workshop to enhance understanding
�?Learning from the experiences of other delegates
�?Course notes and checklists for reference in the workplace ...''

Elements of this syllabus are subject to change.

Phone:+61 (0)3 9510 5100

School Address/Venue(s):

Suite G09, Ground Floor
22 St Kilda Road, St Kilda VIC 3182 Australia

Jobs & Resumes: Melbourne
Houses & Roommates: Melbourne
Travel Agencies: Melbourne

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