Conflict Resolution

Gold Seal Practice Management Pty Ltd
Melbourne, VIC, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Managing interpersonal differences isn’t easy. Signs of mismanagement are everywhere �?backbiting rivalry, bitter divorces, bickering coworkers.
Mishandling these differences leaves emotional scars, diverts energy from where it’s really needed and undermines morale. In the face of all this difficulty, many people walk away from conflict.
Despite the risk of pain and irritation, however, the rewards for handling conflict constructively are gratifying.

Key Topics
�?Defining conflict
�?Principles of effective conflict resolution
�?Mapping conflict
�?Handling emotions
�?Making improvements
�?Course Features
�?Interactive activities to enhance understanding and expand skills
�?Learning from the experiences of other delegates
�?Course notes for later reference ...''

Elements of this syllabus are subject to change.

Phone:+61 (0)3 9510 5100

School Address/Venue(s):

Suite G09, Ground Floor
22 St Kilda Road, St Kilda VIC 3182 Australia

Jobs & Resumes: Melbourne
Houses & Roommates: Melbourne
Travel Agencies: Melbourne

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