Managing Client Services Workshop

Gold Seal Practice Management Pty Ltd
Melbourne, VIC, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Designed as a follow up to Building Client Relationships, this workshop covers the establishment and leadership of a sound client service-oriented team, and helps you to
establish systems and measurement of client service principles.

Key Topics
�?What is quality customer service?
�?The importance of focusing on customer service
�?Assessing the current level of customer focus in the organisation and work unit*
�?The Manager’s role in creating a customer focused organisation
�?The Service Triangle �?making quality service happen
�?Using systems that are critical to customer satisfaction
�?Setting Quality Service Standards
�?Creating a Customer Service Culture
�?Building and Leading a Top Customer Service Team
�?Monitoring and Reporting on Customer Service
�?Recognising and rewarding success
�?Course Features
�?Opportunities to practice the skills learnt
�?Interactive workshop to enhance understanding
�?Learning from the experiences of other delegates
�?Course notes and checklists for reference in the workplace ...''

Elements of this syllabus are subject to change.

Phone:+61 (0)3 9510 5100

School Address/Venue(s):

Suite G09, Ground Floor
22 St Kilda Road, St Kilda VIC 3182 Australia

Jobs & Resumes: Melbourne
Houses & Roommates: Melbourne
Travel Agencies: Melbourne

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