Telephone Communication

Gold Seal Practice Management Pty Ltd
Melbourne, VIC, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' In today’s professional business environment, the telephone is used as a key communication tool. This
puts our telephone skills clearly in the limelight, and
they have become a priority to ensure career
success.
This program provides participants with useful strategies to ensure they employ a high level of telephone etiquette, and maximise their opportunities when conducting telephone business.

Key Topics
ï‚?Establishing a professional first impression
ï‚?Provide effective client service through sound telephone skills
ï‚?Using telephone skills to establish rapport
ï‚?Customer-focused telephone techniques
ï‚?Manage and deal with difficult callers
ï‚?The importance of non-verbal communication in telephone
communication:
ï‚?Vocal pitch and tone
ï‚?Questioning skills
ï‚?Listening skills ...''

Elements of this syllabus are subject to change.

Phone:+61 (0)3 9510 5100

School Address/Venue(s):

Suite G09, Ground Floor
22 St Kilda Road, St Kilda VIC 3182 Australia

Jobs & Resumes: Melbourne
Houses & Roommates: Melbourne
Travel Agencies: Melbourne

Search other schools for Telephone Communication training resources.

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Business Writing
Conflict Resolution
Consultative Selling
Managing Client Services
Managing Personal Effectiveness
Negotiation Skills
Presenting with Confidence
Essential Human Resources
Fair Treatment in the Workplace
Managing People for Business Results

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