Customer Service

McMillan Staff Development
Canberra, ACT, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for
business profit and growth. This program is designed to work through the key areas of success in customer
service:
�Identifying your clients
�Identifying your clients�needs and how that matches what you have to offer
�Seeing complaints as opportunities
�Identifying trends in client requirements
Learning Outcomes
By the end of this course participants will be able to:
�Plan to meet internal and external customer requirements
�Ensure delivery of quality products and services
�Monitor, adjust and report on customer service ...''

Elements of this syllabus are subject to change.

Phone:02 6230 0266

School Address/Venue(s):

McMillan Staff Development
7th floor, CPA Building
161 London Circuit
Canberra City, ACT 2601
Australia

Jobs & Resumes: Canberra
Houses & Roommates: Canberra

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