Training Course:Giving and Receiving FeedbackSchool/Trainer:McMillan Staff Development
Canberra, ACT, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This course covers the skills required for an individual to give and receive feedback effectively. We are continuously in the position of giving feedback and receiving feedback to those we work with, including
managers, colleagues and clients. All of us have been giving and receiving feedback all of our lives, so this is not a new skill.
Most people have had positive and negative experiences with feedback. The aim of this session is to explore the benefits of feedback and learn how to make it
constructive for yourself and the other party.
The issues involved in providing feedback are addressed using several models to explore the best approaches to take for different individuals.
The participants will take part in practice sessions to experiment with the skills needed to provide constructive
feedback.
Learning Outcomes
By the end of this course participants will be able to:
�Explain the key factors in giving, receiving and seeking feedback
�Explain the importance of feedback in the workplace
�Demonstrate the skills of giving and receiving feedback
�Identify other issues to be considered when giving and
receiving feedback
�Demonstrate the use of a feedback model ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.mcmillan.net.au/
Phone:02 6230 0266
School Address/Venue(s):
McMillan Staff Development
7th floor, CPA Building
161 London Circuit
Canberra City, ACT 2601
Australia
Jobs & Resumes: Canberra
Houses & Roommates: Canberra
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Other training courses offered by McMillan Staff Development:
Coaching in the Workplace
Conflict Resolution
Creating a Positive Culture in the Workplace
Customer Service
Dealing with Change
Effective Delegation
Emotional Intelligence
Facilitation Skills
Interview Skills
Managing Difficult Situations
Meeting Skills
Monitor Performance and Provide Feedback
Negotiation Skills
Preparing Your Job Application
The Professional Executive Assistant
Public Service Values and Code of Conduct
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