Managing Difficult Situations

McMillan Staff Development
Canberra, ACT, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Difficult behaviour can drag on emotions and productivity. Putting up with people’s difficult behaviour is rarely fun.
Unfortunately, most of us are more likely to put up with it than we are to try to change it. In this age of teamwork, empowerment and personal responsibility,
this is the deal: If the behaviour is bothering you, then you are the person who needs to do something about it.
Dealing effectively with difficult behaviour is a skill that can reap many rewards.
Left alone it will get worse, affect more people and continue to incur hidden costs for organisations in which it occurs. Most difficult behaviour is accidental, but it can also be the result of intentional thought.
Sometimes it is sporadic and takes us by surprise. At other times it is ongoing and forms patterns.

Difficult behaviour tends to affect others by:
�Reducing enjoyment of their work
�Wasting large amounts of their time
�Reducing productivity and job satisfaction
�Causing people to consider or actually resigning and moving on
�Eating up huge amounts of time in meetings
�Damaging relationships with clients
�Turning other people into difficult people
Learning Outcomes
By the end of this course participants will be able to:
�Identify and review difficult situations
�Analyse why situations can be difficult
�Develop strategies for managing difficult situations
�Use a model to improve relationships ...''

Elements of this syllabus are subject to change.

Phone:02 6230 0266

School Address/Venue(s):

McMillan Staff Development
7th floor, CPA Building
161 London Circuit
Canberra City, ACT 2601
Australia

Jobs & Resumes: Canberra
Houses & Roommates: Canberra

Search other schools for Managing Difficult Situations training resources.

Conflict Resolution
Creating a Positive Culture in the Workplace
Customer Service
Dealing with Change
Effective Delegation
Emotional Intelligence
Facilitation Skills
Giving and Receiving Feedback
Interview Skills
Meeting Skills
Monitor Performance and Provide Feedback
Negotiation Skills
Preparing Your Job Application
The Professional Executive Assistant
Public Service Values and Code of Conduct
Work Priorities & Personal Effectiveness

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