Certificate IV in Business (Frontline Management)

McMillan Staff Development
Canberra, ACT, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This program is for people in the level of management that oversee or manage the actual doing of work.

People in Frontline Management positions coordinate the work of other employees and frequently report to middle management, although in many organisations they may report directly to senior management. Frontline Managers have a variety of job titles and job descriptions. They are typically involved in organisations as coordinators, team leaders, supervisors, forepersons and project or office managers.

This course is initially conducted through our online system, with students generally undertaking one unit per month. It then moves to the workplace, where a personal coach works with each student for 2 hours per unit in their workplace.
Course Content
There are five core and three elective units for Certificate IV in Business (Frontline Management).

Core Units
BSBCMN402A Develop work priorities
BSBFLM402A Show leadership in the workplace
BSBFLM403A Manage effective workplace relationships
BSBFLM404A Implement operational plan
BSBCMN411A Monitor a safe workplace Elective Units
Elective Units
BSBFLM404A Lead work teams
BSBCMN410A Coordinate implementation of customer service strategies
BSBFLM 409A Implement continuous improvement
Course Outcomes
Companies and organisations can reap enormous benefits from this Frontline Management course, as can teams and individuals. This is because the goals to be achieved are placed within the context of the overall goals of the organisation.

The benefits to organisations and teams in developing the competencies of Frontline Managers can include:

Improving productivity and innovation in the workplace
Providing a focused strategy for developing high quality Frontline Management
Providing a process for assessing whether individuals have achieved the national standards for Frontline Management
Linking management development and the organisation/team’s strategies and plans
The benefits to individuals include:

Encouraging flexibility in the selection of development options and opportunities
Facilitating career planning and development
Linking career development and the individual/tea0m’s strategies and plans
Improving work performance, morale and satisfaction
Recognising Frontline Management competencies already acquired
Acquiring management competencies which are portable
Gaining a nationally recognised qualification for workplace competence while working ...''

Elements of this syllabus are subject to change.

Phone:02 6230 0266

School Address/Venue(s):

McMillan Staff Development
7th floor, CPA Building
161 London Circuit
Canberra City, ACT 2601
Australia

Jobs & Resumes: Canberra
Houses & Roommates: Canberra

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