Certificate III in Customer Contact

McMillan Staff Development
Canberra, ACT, Australia

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries.

We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification.

Our approach to this course uses work-based assessment. We examine all existing internal learning materials to the qualification, develop areas where there are gaps in knowledge, and establish a quality assurance system to manage both the training and assessment that lead to a national qualification.

Course Outcomes
The main areas covered by this qualification are:

Providing customer service
Using specific enterprise systems
Processing information and reporting
Specialist skill area (eg. insurance)
...''

Elements of this syllabus are subject to change.

Phone:02 6230 0266

School Address/Venue(s):

McMillan Staff Development
7th floor, CPA Building
161 London Circuit
Canberra City, ACT 2601
Australia

Jobs & Resumes: Canberra
Houses & Roommates: Canberra

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