Training Course:Developing Telephone Techniques WorkshopSchool/Trainer:NGT Tasmania
Devonport, Tasmania, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This workshop will assist you in gaining effective and efficient telephone techniques which will enable you to promote a professional image of yourself and the organisation that you work for.
How to recognise and develop friendly, well-paced tone of voice
Develop an understanding of different aspects of communication
Identify and demonstrate appropriate methods of message taking, holding and transferring calls
Develop active listening and questioning skills to enable you to take control of calls
Recognise and mange difficult calls and complaint handling
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ngt.com.au/
Phone:(03) 6420 7766
School Address/Venue(s):
45 Best Street DEVONPORT Tasmania 7310 Australia
Jobs & Resumes: Devonport
Houses & Roommates: Devonport
Search other schools for Developing Telephone Techniques training resources.
Other training courses offered by NGT Tasmania:
Conflict Resolution
Customer Service
Effective Time Management
Excel 2003
MS Word
Responsible Service of Alcohol
Certificate IV Management (Frontline Management)
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